Shipping

1.    Why are there different delivery times for different products?

Products sold by different sellers have different delivery times due to different geographical locations and are subject to seller availability. Typically, GMC Express orders take around 2-3 days and GMC Standard orders take around 7-10 days to get delivered to your doorstep.

2.    What does GMC Express and GMC Standard means?

GMC Express products are stored, packed and dispatched from GMC Fulfillment centers. All products are inspected, cleaned and disinfected. GMC directly handles delivery, customer service and returns. GMC Express items are delivered within 2-3 days.

GMC Standard products are stored at the vendor site but are dispatched from GMC Fulfillment centers. All products are inspected, cleaned and disinfected. GMC directly handles delivery, customer service and returns. GMC Standard items are delivered within 7-10 days

3.    What are the shipping charges?

Shipping and installation is free with us. GetMyCouch provides free delivery and installation for all orders in Gurgaon.

For Delhi, Noida and Ghaziabad there is a delivery charge of Rs.500 for orders below 10,000 INR and above 10,000 INR shipping is free. All 'GMC express' orders are delivered within 3 days. However, in case your place is over the third floor, and there is no facility for a lift, we charge extra fees for getting the product over to the floor. Charges of 700 INR will be applicable in that case.

Cancellation

1.    Can I cancel my order after confirmation?

Yes, you can cancel your online order after confirmation by reaching out to us at +91-9205615359. However, if you have ordered from one of our offline/dispatch centers or a customized Made to Order (MTO), then the order cannot be cancelled. If you cannot accept delivery of the customized MTO Product, we will forfeit the advance order fee paid. 

Return

1.    What are the charges for return?

We offer on-the-spot returns for products ordered from us. Returns are absolutely free with us. . Return policy is not applicable on offline orders from our offline/dispatch centers. If you cannot accept delivery of the customized MTO Product, we will forfeit the advance order fee paid. 

In case of manufacturing defects or damaged product received, our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement (Only in case of Made To Order (MTO) Product).

2.    How do I return my items?

We have a no questions asked 2 day free return policy for all products ordered online. If you need to return an item, simply get in touch with us through e-mail or phone, our team will get in touch with you to schedule pick up.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note that returns are applicable on online orders only. If you buy a product from our offline/dispatch centers or customized Made to Order (MTO) product, returns are not applicable. 

Shipping

1.    Why are there different delivery times for different products?

Products sold by different sellers have different delivery times due to different geographical locations and are subject to seller availability. Typically, GMC Express orders take around 2-3 days and GMC Standard orders take around 7-10 days to get delivered to your doorstep.

2.    What does GMC Express and GMC Standard means?

GMC Express products are stored, packed and dispatched from GMC Fulfillment centers. All products are inspected, cleaned and disinfected. GMC directly handles delivery, customer service and returns. GMC Express items are delivered within 2-3 days.

GMC Standard products are stored at the vendor site but are dispatched from GMC Fulfillment centers. All products are inspected, cleaned and disinfected. GMC directly handles delivery, customer service and returns. GMC Standard items are delivered within 7-10 days

3.    What are the shipping charges?

Shipping and installation is free with us. GetMyCouch provides free delivery and installation for all orders in Gurgaon.

For Delhi, Noida and Ghaziabad there is a delivery charge of Rs.500 for orders below 10,000 INR and above 10,000 INR shipping is free. All 'GMC express' orders are delivered within 3 days. However, in case your place is over the third floor, and there is no facility for a lift, we charge extra fees for getting the product over to the floor. Charges of 700 INR will be applicable in that case.

Cancellation

1.    Can I cancel my order after confirmation?

Yes, you can cancel your online order after confirmation by reaching out to us at +91-9205615359. However, if you have ordered from one of our offline/dispatch centers or a customized Made to Order (MTO), then the order cannot be cancelled. If you cannot accept delivery of the customized MTO Product, we will forfeit the advance order fee paid. 

Return

1.    What are the charges for return?

We offer on-the-spot returns for products ordered from us. Returns are absolutely free with us. . Return policy is not applicable on offline orders from our offline/dispatch centers. If you cannot accept delivery of the customized MTO Product, we will forfeit the advance order fee paid. 

In case of manufacturing defects or damaged product received, our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement (Only in case of Made To Order (MTO) Product).

2.    How do I return my items?

We have a no questions asked 2 day free return policy for all products ordered online. If you need to return an item, simply get in touch with us through e-mail or phone, our team will get in touch with you to schedule pick up.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note that returns are applicable on online orders only. If you buy a product from our offline/dispatch centers or customized Made to Order (MTO) product, returns are not applicable.