Returns Policy


1.    What are the charges for return?

We offer on-the-spot returns for products ordered from us for unassisted orders (without inclusion of our sales team or from our offline center). Returns are absolutely free with us. Return policy is not applicable on offline orders from our offline/dispatch centers or via our sales team. If you cannot accept delivery of the customized MTO Product, we will forfeit the advance order fee paid. 

In case of manufacturing defects or damaged product received, our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement (Only in case of Made To Order (MTO) Product) or pass on an additional discount 

2.    How do I return my items?

We have a no questions asked on the spot return policy for all products ordered online only. If you need to return an item, simply get in touch with us at the time of delivery.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note that returns are applicable on online orders only. If you buy a product from our offline/dispatch centers or customized Made to Order (MTO) product, returns are not applicable.