Delivery Policy
At Teak & Torch, we prioritize complete transparency, dependable craftsmanship, and lifelong customer care for every custom furniture order.
1. White-Glove Doorstep Delivery
At Teak & Torch, delivery is not just shipping — it is a white-glove concierge experience. Every solid wood piece is carefully protected in multi-layer foam, edge-guards, and heavy-duty moisture-proof wrapping.
2. Delivery Timelines & Coverage
- Delhi NCR (Gurugram, Delhi, Noida, Faridabad, Ghaziabad): Delivered within 2 to 3 weeks with complimentary doorstep placement and unboxing assembly by our dedicated logistics fleet.
- Pan-India (Metro Cities & Major Hubs): Delivered within 3 to 4 weeks via specialized insured furniture freight carriers with end-to-end tracking.
🚚 100% Transit Insurance
Every single shipment is fully covered by comprehensive transit insurance. In the rare instance of freight mishaps, Teak & Torch takes full responsibility for resolution.
3. Pre-Delivery Scheduling
Our concierge team coordinates delivery date and preferred time slot with you 24–48 hours in advance to ensure someone is available at your residence.
Have questions about our policies or your custom order?
Our senior design consultants and customer support team are available 7 days a week to assist you.